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LINE has a peculiar mechanism of adding new users. Search by phone number is also supported. Because of integration with contacts, customer support managers can easily find colleagues and clients. LINE app boasts all essential features: chats, audio calls, unlimited video conference, stickers, emoji, and channels. It is widely used among the Asian audience, including Taiwan, Indonesia, Thailand, and Japan. This is one of the best messaging app options in terms of social engagement because it offers games, group chats, and personal timelines. Viber is free for use, while landline calls are charged.ĭownload For: Android, iOS, Mac, or Windows. Poorer video quality than in WhatsApp and Skype. It is a secure app for sharing your data (photos, credit card numbers, etc). With that being said, Viber is better for desktop calls, while WhatsApp ensures the perfect quality of voice in the mobile version. What is better - Viber or WhatsApp? Both messaging options have similar functionality, but differ in the quality of calls. The messaging app can be integrated with Facebook, Twitter, Cortana, and Nexmo.

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Users are free to share audio, video files, images, GIFs, and other content. Also, international calls to unregistered landlines and mobile numbers can be made at pretty agreeable rates. Viber app supports messaging with Wi-Fi and mobile Internet connection. The recipient will only see the ‘Message deleted’ option. You can erase messages months or years after sending.

The list of Trusted Contacts guarantees users that chats with those people are fully encrypted and secure.

Secret chats with a self-destruct option.

After that, a user is able to make mobile calls and perform messaging directly.

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Registration requires submitting your phone number.

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Last year, Ukraine had the highest number of Viber app downloads among Android users.

It had over 400% user increase in the Asia-Pacific region in 2020. Despite being blocked in some countries, Viber is widely used in the USA and Europe. It appeared on the market in 2010 and has been one of the favorite messengers all over the world since then. Viber is a comprehensive messenger service app and VoIP tool, with the number of users being close to 1bln. The app is absolutely free and doesn’t display ads, so you can process all customer support service scenarios without hassle.ĭownload For: Android, iOS, Windows, Symbian, or Blackberry. If your major audience is situated in Asia and customer support success relies heavily on the quality of video calls, the WeChat app would be just right for messaging and calls.

The ‘Moments’ feature enables users to take instant photos and share those with friends.

It allows for searching for friends and making new ones.

The ‘Look around’ function enables users to see and be seen by others.

‘Shake’ function - connection with users through chats.

Besides, Facebook does not use end-to-end encryption for regular chats and is notorious for gathering user data, so if you are concerned with the privacy and security of personal information, opt for the Secret Conversation mode or another messaging solution.ĭownload For: Android, iOS, Windows, Mac. All in all, this is a nice option for text messaging, but the quality of video calls leaves a lot to be desired. Priceįacebook Messenger is free, but users get charged when they send SMS. As a support agent, you aren’t likely to need those at all to manage your customer database. Yet, some users report being confused by an overwhelming amount of widgets and apps. However, messaging app’s functionality can be extended thanks to extra applications, for instance, Memes. Voice chats and call recording are not supported.

Secret Conversation mode with end-to-end encryption.

Chatbot support and integration with third-party apps.Geolocation means users will be notified when they are getting close to chat members.Interface personalization ( dark and light themes).

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Full deletion of messages (for sender and receiver) within 10 minutes.They are available in Messenger Rooms: up to 50 visitors (including unauthorized users) can meet in a ‘space’ when the free app version is used. Business Suite users can get real-time notifications from Messenger, Facebook, and Instagram.įacebook is one of the best messengers in terms of video calls also. Facebook Messenger allows its users and third-party companies to exchange content and information in a matter of a few clicks.